Nicola Harvey said she was left unable to pay her rent when £151 was taken from her her bank account after she bought PureFit Keto diet pills online for £22 A woman is warning others after saying a diet pill company which claimed to have been featured on Dragons’ Den swiped money from her bank account without her knowledge.
Nicola Harvey said she bought the Keto tablets – marketed widely as PureFit Keto Dragons Den – online from purefitsketo.net for £22 earlier this month only to find that £151 then disappeared from her account through a standing order she never approved, leaving her unable to pay her rent.
Nicola, 52, from Helston , said she made the purchase as the pills were claimed to "burn fat and increase energy", received five bottles of 60 tablets each and thought that was the end of it until she tried to pay her rent.
"I feel angry and ripped off," she said. "It wasn’t until I went to pay my rent that I even noticed the money had gone. I need my rent money back.
"My bank said there’s hundreds of people like me queueing to get their money back. I still have not got my money back. I was told I have to put through a dispute and return the tablets. The bank said I had to go to the post office and send them by recorded delivery, so I have to spend more money. Nicola Harvey was told at the post office that the address she was given didn’t exist when she went to return the diet pills "It was my rent money and I didn’t even realise until I went to pay my rent and the money wasn’t there. It was £151 short. They apparently set up a standing order for £151 every six months.
"Hundreds of people have been ripped off. You think you can trust something on Dragons’ Den and think it’s a safe link but it’s not.
"I just want to warn other people, ‘don’t do it’ because it’s going to take me weeks to get my money back, if I even get it back. There are messages all over the place from people who have been scammed.
"People will not be aware and will keep losing lots of money. There’s a big difference between £22 and £151. I don’t want other people to go through the same as I did through something that says Dragons’ Den is advertising it and is not what it’s meant to be.
"The phone number I was given isn’t correct. Nobody answers it and they don’t respond to emails.
"I had to change card details because they set it up to permanently take money from your account."
Nicola hit a further snag when she went to the post office to return the pills as directed – only to find that the postcode she was given – UT84 O62 – didn’t exist. The address, a PO Box for a "warehouse fulfilment" company in Pleasant Grove, didn’t appear to even be in the UK. There are places named Pleasant Grove in Utah and Texas in the US but the postcode doesn’t exist there.
She added: "The woman at the post office said, ‘I can’t send that. It’s going nowhere.’ She said she was going to buy it but won’t now." The PureFit Keto diet pills are sold widely online She also said that her bank, NatWest, was also unable help. "He said there was nothing they can do for me," said Nicola. "He said I made the decision (to pay for it) so it’s my fault, but Barclays has paid all of its customers back. He said to go to Trading Standards and stop calling them.
"I have done everything I can and now I’m stuck with tablets I don’t want and lost £151 I can’t get back."
While there are reputable retailers of the PureFit Keto pills, many people have posted all over Facebook and the internet about being unknowingly charged the same £151 and warning others about it. Others have said they have lost hundreds of pounds without realising it.
It has also emerged that the Keto tablets were never featured on Dragons’ Den.
A NatWest spokesman said: "We are sorry to learn that Mrs Harvey has had difficulty with her online purchase, we would like to remind our customers to always read Terms and Conditions associated to any purchase and to report any unrecognised transactions to us immediately."
Cornwall Live has repeatedly sent messages to purefitsketo.net via the contact form on its website but received no response. Calls to the number provided to Nicola with her order confirmation reach a message which says that its "system operator" and "back-up system operator" cannot be reached. Repeated calls to the "24-hour toll-free" customer hotline number Nicola was given have reached a constant engaged tone.
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